Delivery and Return Policy

Delivery and Return Policy

1. Delivery

  • Orders are processed within [X] business days after payment is confirmed.

  • Products are delivered to the address provided by the customer via [Courier Company Name].

  • Standard delivery time is [X–X business days], depending on the destination.

  • In case of unforeseen delays (e.g., stock issues, courier problems), customers will be notified immediately.

  • Shipping fees are [paid by the customer / included in the product price] unless otherwise stated during the order process.

2. Order Tracking

  • Once the order is shipped, the customer will receive a tracking number via email or SMS.

  • Customers can track their order through the courier company’s website or the provided tracking link.

3. Returns

  • Customers have the right to return products within 14 days from the delivery date, in accordance with applicable consumer protection laws.

  • Returned products must be:

    • Unused,

    • Undamaged,

    • In original packaging with all accessories and labels intact.

  • Return shipping costs are [borne by the customer / covered by the seller] unless the return is due to a defective or wrong product.

4. Non-Returnable Products

Returns are not accepted for:

  • Personalized or custom-made items,

  • Perishable goods,

  • Sealed goods that are unsuitable for return due to health or hygiene reasons once unsealed.

5. Refunds

  • After the returned product is inspected and approved, the refund will be processed within [X] business days.

  • Refunds are made via the same payment method used for the purchase.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

6. Damaged or Defective Products

  • If the product is delivered damaged or defective, customers must notify us within 48 hours of delivery by emailing [contact email].

  • Such products will be replaced or refunded at no extra cost.